Lawlor, who has more than 27 years of IT experience, explained the challenges of 2020, which was one of the main reasons he was nominated. “The challenges of 2020 and the speed of change required was a testimony to the value IT delivers to each and every company,” Lawlor said. “During these times, we extended the traditional communication layer for voice, video, and service specific CRM and other applications to work from home and field-only models.”
Lawler added, “Video was a core requirement, as well as IM/chat, and that allowed us to connect the front and back office. Our traditionally on-site support teams could now embrace work-from-home and handle our hundreds of thousands of customers while practicing good COVID safety precautions without any disruption of service.”
Lawlor and all the nominees were honored at a recent virtual luncheon, and in his category, Harold Dibler of Best Western Hotels was announced as this year’s winner. “It was an honor to be nominated, especially considering the unique challenges 2020 brought,” said Lawlor.
Scarlett Nolen, president, Truly Nolen, said, “George has made an exceptional contribution to our company as well as helped shape the pest control industry in technology throughout his career. Although George did not win, it was nice to celebrate him as a nominee and his ability to mold our IT Department into what it has become is an accomplishment that goes above and beyond recognition.”