Slingshot, the Lehi, Utah-based buyer engagement and gross sales service platform for residence providers suppliers, has helped Provo, Utah-based pest administration supplier Aptive Environmental attain a milestone: 500,000 buyer interactions.
With greater than 100 skilled, devoted brokers and now greater than 575,000 interactions for the 12 months, Slingshot continues to assist Aptive’s gross sales, accounts receivables (AR), customer support and retention initiatives. In keeping with a information launch, Aptive has 43 branches nationwide, serving 3,700 cities. It has skilled expansive development since partnering with Slingshot in 2016 — with a 46 p.c development charge in 2019. It additionally recently won several awards recognizing its success.
“Slingshot obtained us up and operating in underneath a month, and the outcomes actually blew us away,” stated Edmund Mackey, Aptive’s chief advertising and marketing and technique officer for Aptive. He was beforehand the pinnacle of digital technique and advertising and marketing for ServiceMaster, now Terminix World Holdings. “Whereas it began small, we’ve added buyer calls, retention, gross sales and AR, which all improved year-over-year. It was probably the greatest enterprise choices we made in 2019.”
In the present day, Slingshot covers as many as 75,000 month-to-month buyer interactions and telephone requires Aptive and bought greater than $7.5 million price of annual income, the information launch notes.
“Our mission of by no means lacking a lead has been prolonged to serving each buyer want with Aptive, simply on a a lot bigger scale,” stated Slingshot CEO Taylor Olson. “It’s been an unimaginable partnership from the start, working collectively on such explosive year-over-year development.”
Along with new clients, Aptive focuses on a number of totally different enterprise areas in tandem with Slingshot’s U.S. primarily based brokers. A portion of brokers make up Aptive’s “Win again” crew, devoted to profitable again earlier clients. One other crew, “Buyer Loyalty Specialists,” focuses on present buyer retention and satisfaction. There may be additionally an AR crew that has collected greater than $8.5 million for Aptive because it was created in early 2019, and has introduced in over $Three million in a single month.
The important thing to success in these varied initiatives is the specialised nature of every groups’ coaching and integrations with Aptive. Slingshot’s brokers work inside Aptive’s CRM actively amassing funds, scheduling new providers, and dealing with current appointments — scaling up and down for summers and winters. These versatile groups have helped Aptive seamlessly transition by seasons with out having to recruit and practice new workers.
“Slingshot is an extension of our customer support, buyer retention, and buyer loyalty departments,” Edmund stated. “After we’ve skilled name variability — Mondays, evenings, even seasonally — it may be tough to employees. We’ve been in a position to stay environment friendly throughout these instances with no hiring or coaching surge. They’re collaborative, versatile, and really adaptive. I don’t assume there’s a extra important partnership to us than Slingshot.”